Refund policy

At Style Sensify, we are committed to delivering high-quality fashion and image consultation services. Please note the following terms regarding refunds:

1. First Session Satisfaction Guarantee

During the first consultation only, clients have the right to decide within the first 15 minutes whether the service format suits their needs.

• If the client decides not to continue within this timeframe, they may request a full refund.

• In such a case, the consultation will be considered canceled and not delivered.

• If the consultation continues past the initial 15 minutes, the service will be considered delivered in full, and no refunds will be issued.

2. No Refunds After Service Delivery

Once a consultation has been completed (beyond the 15-minute guarantee for first sessions), the service is considered fully delivered, and no refunds will be issued.

3. Cancellations

• Clients may cancel or reschedule their appointment at least 24 hours before the scheduled session without penalty.

• Cancellations made less than 24 hours before the session may be subject to a cancellation fee (up to 100% of the session cost).

4. No-Shows

If a client does not attend a scheduled session and no prior notice is given, the session will be considered completed, and no refund will be issued.

5. Technical Requirements

Clients are responsible for ensuring a stable internet connection (Wi-Fi or active mobile data). If the consultation cannot be completed due to technical issues on the client’s side, the session will still be considered delivered.

6. Refund Exceptions

Refunds will only be considered in cases where Style Sensify is unable to provide the service due to unforeseen circumstances on our side.